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How to Go Digital Without Going Crazy
Some banks are not ready to fully transform into becoming a Digital Bank and there are a multitude of reasons why. However, this does not...
How to Build an Agile Bank
Retail Banks have a stark choice to make, they can continue to spend 50 to 70 percent of their cost base on distribution models that are...
How to Build a Digital Bank
The digital banking revolution is well and truly happening, yet still, some banks are cautious about jumping into the digital world. A...
How to ensure your digital strategy doesn’t fail
With so many business leaders I meet spending millions on expensive consultants to create their ‘Digital Strategies’, who tell them what...
How to make wrong, right
When we say that ‘your people matter’, we should perhaps phrase this as ‘the right people matter’. In explaining what I mean by this, I...
Amazon Go - Technology Made Beautiful
Today, Seattle will see a revolution in the way we shop. Amazon Go, a new concept store from the undisputed kings of e-commerce, Amazon,...
Hats off to the Robots
In a week that has seen a number of heroic technology failures at the CES technology extravaganza in the United States, I cannot help but...
Winning is all about your people
With so many banks I visit listening to sound, perfectly commercially sensible advice from management consulting groups and hurtling...
Thinking like a Black Belt
For the past five years or so I have been saying to my banking clients that they have to start to think like retailers, doing so will...
What young people want
Whilst there has been a huge shift in recent years to mobile banking, with most consumers preferring to access mobile channels being far...
Removing friction from the Customer Journey
In a world where everything is now, now, now, and where speed, convenience, and accessibility are driving the new economy, banks can no...
The Importance of a Value Proposition
It may seem obvious to those of you in business however, it is surprising how many designers are not tuned in to the value their work has...
How to make complex simple
It is difficult to really comprehend how complex our world has become unless we stop for a moment and think about the average day. We all...
Why don't the numbers add up?
I recently heard a story about a new digital bank which had launched in one of the geographies I work in. It all looked pretty exciting,...
New World Branding
Read any branding related blog and you will see authors shouting ‘the future is all about data’… and to a certain degree, they are right,...
Brand DNA: Genuine, Unique, You
When it comes to creating experiences for companies, I am still surprised, even today, to hear clients say ‘We don't just want to be...
What it Means to Connect Emotionally?
As the tentacles of technology stretch further and further into our everyday lives, so does the ability for organizations to harvest more...
The Battle for Relevancy
Social media is changing everything, especially in the retail business. Over the past twelve months, we have seen banks enabling features...
The Phygital Future
For over 25 years, Allen International have been helping Banks from all over the world prepare for the future. A future that for most is...
Taking the robot out of humans
Most of us who follow the latest themes and trends in banking are aware of the drive towards robotics and artificial intelligence. The...
Make your technology beautiful or invisible
Technology is changing the way customers are interacting with Banks, but Banks are not changing the way they interact with clients. Those th
How to take the guess work out of winning
A couple of weeks ago I was lucky enough to meet a man who had answers to the kind of questions all organisations are asking - how do I...
Up your game | The Future is now
I received this fascinating video which is both engaging and a 'call to action' to those who are unprepared all at the same time. When...
Lipstick on a Gorilla
Why is it that more and more bank CEO’s I meet are happy to deliver piece-meal patched up solutions to their network challenges that...