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Thinking Big
There is a wind of change continues to blow across the banking industry. The big question on the minds of bankers I meet at the moment is...
What Digital Needs in Emerging Markets?
In the male dominated, gadget centric world of the banking board room, it often helps to take a step back a think, ‘How is this piece of...
The $4.7tn Fintech Challenge
Banks are realising that in the rapidly developing world of smartphones and apps they are falling behind in the innovation race. Fintechs...
Should Banks be scared of Telcos?
2 Billion people around the world are unbanked blared the Microsoft advertisement from my computer screen, and the Microsoft Cloud is...
The Future of Retail Banking
Imagine for a moment, just for a moment, that you have a time machine and can leap forward ten years and see how the world will look....
When Digital Works, Growth Happens
Now I have your attention, I want to start this article by correcting the title, it should read ‘When Customer Experience Works, Growth...
How Digital Can Catapult Your Business Forward?
A number of my readers have teased me this week about being so grumpy in my recent posts especially the last one (Tell me what I CAN...
Tell me what I CAN have, not what I can’t
How many readers of this blog have been into a store, or come to think of it, any retailer and been told they can’t buy what they went...
Digital: The beginning of the end for segmentation?
We are all familiar with Google, Facebook, Instagram, WhatsApp etc, the backbone of search and communication tools on the web. We see...
Why 'digital only' is not enough
Banks are still waking up to the notion that ‘Digital’ may be the answer to all their problems, however, those of you who regularly read...
The art of language
‘It’s not what you say but how you say it’, and there is no better example of this than in the text below. At first glance, the messages...
Principles before profits
The bombastic Donald Trump has been at it again, his sensationalist style of presentation and his much criticised views are well...
How to teach your people to sell
So, you have a swanky new store pumped full of all the latest gizmos and gadgets, a top draw brand developed for you by an expensive...
What is 'Total Immersion Branding'?
Investing in any brand transformation is an expensive and possibly disruptive exercise with many risks associated. Mistakes are costly...
Back to basics
With so many organisations being drawn towards a digital offer, it may come as some surprise that I am writing this article about going...
Give me a reason and I will | Why customer experience matters
We all talk about customer experience being the difference between a success business and and ordinary business, but what does a great...
Does 'vanity investment' make sense?
In Middle Eastern markets, winning customers hearts and minds is all about being first. We have an insatiable desire to have the latest...
Mumbai Express Rickshaw Challenge
For the past two weeks, Mark Howman and I have been participating in the Mumbai Express Rickshaw Challenge. A 1950km race across India...
How to increase profit by 37%
As the old adage goes, turnover is vanity, profit is sanity, and this is no better exemplified than in the sector busting profits...
The New News
It is no surprise to those of us who are busy connected people, that the way we consume information has, and continues to change at a...
How to create value
I have just returned from a trip to West Africa where I met with leading banks there. Africa is the new frontier, the continent...
High Performance Delivered?
Africa is home to seven of the ten fastest growing countries in the world, and is quickly becoming an attractive market for retail...
Understanding Africa
I read with interest an recent African Attitudes: Marketing beyond the numbers, article that explored the most prevalent attitudes of...
Emotions are Louder than Words
As brand creators, we all talk about user experience as being at the heart of everything we do. We strive to craft beautiful user...