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The Biggest Threat to Banks
It is true to say that the biggest opportunity and the biggest threat to banks around the world is digital, but have banks realised that...
Why big is no longer beautiful
So many of the people I meet are telling me that the age of the large retail space is over. That in so many sectors where organisations...
Your App is not enough
I have just returned from a trip to East Africa. Those of you who read my blog regularly will know, that I am a huge fan of this market....
How to make every square inch pay
So many CEO’s I meet are under pressure to deliver growth, to find a way to build new, consistent, stable revenue streams. I thought it...
When brand values are not enough
All companies have brand values, a mission statement and a corporate vision but, how many of these organisations actually invest in...
Why Brand should be your number one KPI
Every CEO I meet is fighting a battle, not only against their their competitors, but to raise capital, to keep up with technological...
It’s not your size, it’s what you do that counts
In the past two weeks, I have been in Saudi Arabia, Qatar and UAE. In Saudi Arabia, the market is in transition, we are seeing smaller...
Why the middle of the Diamond matters
I read with interest an article published in The Pakistani Tribune (@PakistanTribune) explaining that the market in this, and other...
Don't mention 'Branch of the Future'
Those of you who are old enough to remember Blake’s 7, or Space 1999 will remember the terribly designed sets, with shiny surfaces and...
Mobile Banking: Not the only answer
So many CEO’s that I meet around the region confess with a smile on their faces that ‘Mobile Banking is the Way Forward’. That, if you...
Why banks need a refresh
Last week I was in East Africa visiting clients there. What a great place. The energy and enthusiasm to be the first, bigger and better...
Beware of the Dancing Bear
Everyone is looking to ‘digital’ experience as being the way forward in business. It isn’t on its own, as those of you who read my blog...
The cost of not innovating
On my travels around the region, I meet all kinds of CEO’s, conservative, dynamic, aggressive, visionary... but one theme is constant...
How great design will make your business thrive
With enviable return on investment statistics, there is no doubt why allen international (‘allen’) are world leaders in financial...
Think before you partner with Starbucks
Some CEO’s I have met recently have asked me what I think about partnering with Starbucks, putting a Starbucks in their retail spaces. My...
Why one size does not fit all
It is a common misunderstanding that in brand and retail, one size will fit all, but careful attention has to be paid to the needs of...
What is disciplined creativity?
Designing for your customers and not for yourself, avoiding fashions and fads and creating experiences that are connected to your...
What is super-personalisation?
For a long time I have been an advocate of super-personalisation and have not really been able to understand why, in the banking world at...
Hot corporate colours
I am seeing companies become more and more versatile in their use of branding tools - sensory stimuli to make or build brand recognition...
How we read
In a world that is getting ever more complex, it is easy to forget that simplicity really works... and there are some simple rules that,...
Leverage innovation and see your brand go global
Some of the most exciting innovations have been occurring in the Asia Pacific, Eastern Europe, Middle East, Africa and South America....
Why great brands are simple brands
At a time when everything around us seems to becoming more complex, consumers are searching out products and brands that simplify - that...
How localising impacts Global brands
The last week has seen me travel to vastly different markets all within the space of seven days. First, Saudi Arabia, second, India, and...
Why does personalisation matter?
An interesting thing happened this week. I was meeting with a CEO in India and we were talking ‘branding’. He said something really...